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Introduction Enaena.gr is an online store selling Extra Virgin Olive Oil, Aromatics and Honey. The above company is the distance seller to the consumer within the meaning of the legislation in force. The full details of the company are: Hellenic Fields Ltd. Agricultural Products Production Company Tax Identification Number: 800616160 Tax Office: Maroussi
Field of application The following terms and conditions will apply to the use of the online store with the trademark ena ena , which is located at www.enaena.gr and belongs to the above company. Every user who enters and uses the services of the online store is considered to consent and unconditionally accepts the following terms expressed herein, without exception. Therefore, the visitor / user must carefully read these terms before using the services of the website and if he does not agree, he must not use the services and their content. The user is requested to check the content of the terms of use for possible changes.
Modification of terms and conditions of use of the online store The company reserves the right to unilaterally modify or freely revise the terms and conditions of use of its online store and the transactions made through it, whenever it deems necessary, and undertakes to inform users of any change, through the pages. of this online store.
Intellectual property rights This website is the official online store of the business. The website itself, as well as all related intellectual and industrial property products, including, but not limited to, the distinctive titles and trademarks, trademarks, images, graphics, photographs, drawings, texts, etc. are the intellectual property of the company and are protected under the relevant provisions of Greek law, European law and international conventions. Each text or image is used herein with the permission of their respective owners. Their appearance on the website should in no way be construed as a transfer or assignment of their license or right of use. The copyright of the enaena.gr Website belongs to the company. No republishing, reproduction, total, Regarding the protection of your copyrighted data, please select the special section in the “Information” category, entitled “Privacy Policy”.
Applicable law and jurisdiction The present terms and conditions of use of the online store and in general the transactional relations between the company and its users / customers are governed by Greek law, while competent for the resolution of any disputes are the Courts of Athens, where its seat.
Information and products provided: The company is committed to the quality, completeness and validity of the information provided on its website, both in terms of the identity of the company and the transactions carried out through the online store. Taking into account the nature of the transactions through the online store (minimum necessary time to update the system, any downtime of the website, increased demand that affects the availability, etc.), the company will make every effort to immediately update the system in case any change, alteration of the information provided. In case of any problem or clarification, please contact the customer service department at 210 684 74 51 or by e-mail at info@enaena.gr.
Concluding a distance selling contract Orders through the online store are concluding contracts for distance selling, which are governed by the legal framework of Law 2251/1994 (as it is valid today) and the amendments referred to in Presidential Decree 131/2003 (Government Gazette A ‘116 / 16.05. 2003). The user has the right to conclude a valid order through the online store, if he is legally competent in compliance with the provisions of the Greek Civil Code (if he has reached the age of eighteen and is not in legal assistance regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities.
Payment methods The payment of the purchases from the online store of the company, can be made exclusively with the following payment methods: (1) Cash on delivery (Extra Charge 1.99 euros). The user is provided with the possibility to declare cash on delivery as a method of payment and to pay in cash on the day of receipt of the order at his place. (2) Credit / Debit Card (through the secure payment service of Alpha Bank). (3) PayPal. To cover PayPal charges, there may be a small charge that will apply to the final payment amount. (4) Bank Transfer
Shipping charges (a) For shipments within Greece the cost of transport is declared by courier (ELTA Porta Porta & General Post). (b) The list of Greek Post Offices will be valid for shipments abroad. The collection of products for orders within Greece will take place in 1-2 working days (except in cases of force majeure). For any further clarifications regarding the methods and means of payment, users can contact the company at 210 684 74 51 or send an email to info@enaena.gr.
Retention of title The ownership of the sold and delivered products remains in the company until the full and complete payment of their total price by the customer.
Unjustified Consumer Withdrawal (article 4 § 10 of Law 2251/1994, in combination with JMC Z1-891 / 2013) The customer who buys products remotely from the online store of the company exclusively for his private use and not in the context of his professional activity is entitled to unjustifiably withdraw from the remote purchase of a product within an exclusive period of fourteen (14) calendar days from the date of delivery. of physical possession of the product to him, returning the product to its original state. The withdrawal of the consumer is unjustified, without the consumer being obliged to cite reasons justifying the withdrawal, as well as without the financial burden of the consumer, with the exception of the charge for the cost of returning the product and any reduction in the value of the product. cases mentioned below. The company must, within a period of fourteen (14) calendar days, from the date it became aware of the valid exercise of the right of withdrawal by the consumer, return the entire purchase price of the product in full with the same means of payment used by the consumer for the payment of the price (unless the consumer agrees otherwise). However, the company is entitled to withhold the price until the receipt of the products or until the consumer sends proof that he has delivered the products for return. The company is not obliged to return to the consumer part or all of the price of the returned product after unjustified withdrawal, if there is an impairment of the value of the product due to the use of the product by the consumer in an inappropriate way, ie in a way that escapes the usual consideration. product to determine its nature, characteristics and function, as it would take place in a physical store. In this case the consumer is responsible for the impairment of the product due to improper use. The company expressly reserves the right to inspect the returned product upon receipt and to withhold part or all of the price depending on its impaired value at the responsibility of the consumer due to improper use. In detail, the returned product should not have been used and should be in excellent condition (as new) just before its sale, in its complete original packaging (box, nylon, foam, etc.) which should not be have tears or damage / alterations and with all the contents of the original packaging (instructions for use, specifications, warranties, connection cables, installation software, etc.). Exceptionally, the right of the consumer to unreasonably withdraw from the distance selling contract shall not apply, and the consumer may not return the purchased product without compensation, in the following cases: (a) In cases where the products have been used, as their use clearly deviates from the scope of the usual examination of the product to determine its nature, characteristics and function, as it would take place in a physical store, making the product second hand. Indicatively, the use of an electrical appliance is the installation, the commissioning, the registration of the product, the placement of components on the product, etc. and (b) In the case of material audio or video carriers or software that have been unsealed from their packaging. In all the above cases, as in each case, the consumer retains in full his general right to withdraw from the contract of sale and return of the product due to legal or factual defects or lack of agreed properties that he finds upon receipt and use. in accordance with the general provisions of articles 540 et seq. of the Civil Code, article 5 of law 2251/1994 and the other provisions of protection of the consumer and the buyer in general.
Order cancellation For any cancellation of an order you should send an e-mail to info@enaena.gr or follow the automated procedure in the section “Cancellation of order”. The possibility of cancellation is offered until we inform you about the shipment of your order. After this time point the cancellation of the order is possible, but incurs a return cost (restocking fee) equal to 15% of the value of the product as well as any shipping charges that have already occurred.
Supplier liability. Seller Liability for Defects The “ENAENA” team makes every effort to provide high quality services. However, cases of errors in prices and by-products can not be ruled out and it can not be guaranteed that there will be no downtime of the website or “human” errors when updating / indicating the price of a product. For the safety and efficiency of your purchases, we call you if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact the Customer Service Department at 210 684 74 51 or through e-mail form of the website. The producer of every product you buy is responsible for any damage due to a defect in his product. Any agreement to limit or release the producer from its liability is void. Our company has towards you all the obligations provided in the Civil Code for the seller. Especially in case of defect of the product we sell you can (a) request its repair without your charge or its replacement with another unless this is impossible or requires disproportionate costs (b) you can request a price reduction and (c) to withdraw, unless it is an insignificant actual defect. The above obligations do not exist in the event that the defect has been caused by you, or by force majeure in a narrow or broad sense. In any case, the products must be accompanied by the necessary legal documents and receipts. These obligations in each case are statute-barred within two years.
Warranty The products you buy from our online store are always accompanied by a written retail receipt or invoice, which has a place and a guarantee of two (2) years. Our company will provide you with every assistance for the fulfillment of the terms of the guarantee, without your charge, with the necessary condition of the presentation and the legal proof of retail sale of the product. This regardless of the maintenance services outside the warranty, which we can provide you on a case by case basis with the current charge.
Electronic Dispute Resolution Platform For the information of consumers, from 15.02.2016, the Electronic Dispute Resolution (ODR) platform of the European Commission has been launched, which enables both consumers and traders to resolve their disputes out of court and electronically. concern domestic or cross-border transactions. It is essentially an alternative method of out-of-court dispute resolution, in cases where the consumer wishes to file a complaint about a consumer good or service he bought online. In our country the competent bodies are the “Independent Authority Consumer Advocate” (http://www.synigoroskatanaloti.gr/) and the “Mediator of Banking – Investment Services” (http://www.hobis.gr/).
Change – Returns process Inform in time by calling 210 684 74 51 or sending an e-mail to info@enaena.gr. You will be asked for the order code and invoicing details. The continuation of the process can be done by contacting by phone or via email with the customer service department. Please do not return products without first contacting us. Any defective, incorrect or unwanted products must be returned with an “Authorized Returns Number” – this number will be given to you either by email or by telephone by your customer service representative. Alternatively, visit our, where once the condition of the product is checked, you will be informed about further information. Please provide the necessary documents. Then, when you have the Return number, you send the product by courier. Pack the product you received carefully, and send it back to us along with the necessary documents (receipt, return slip, etc.). As our store receives hundreds of receipts every day, it would be useful to note in your parcel the Approved Return Number, so that we can serve you more immediately. We inform that the return costs are borne by the customer. In case products are returned with services that our company does not cooperate with and are required to pay shipping or other costs from us, the charge will not be accepted. Attention: If the return / change conditions are not met, the product will be sent back to the sender at his own expense. The consumer is liable for any reduction in the value of the goods only as a result of the management of the goods other than that which is necessary to determine the nature, characteristics and function of the goods. We are not responsible and we will not compensate the consumer nor will the withdrawal produce results in case the damage to the goods has been caused by the fault of the consumer or in case of use which exceeds what is necessary to determine the nature, characteristics and function of the goods.
Retention of your personal data (GDPR) Enaena.gr has been adapted to the GDPR framework. In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be required to store your personal information for a longer period of time due to legal provisions. In addition, we will not delete all your personal data if you have asked us not to contact you in the future. For this purpose, enaena.gr maintains files that contain information about people who do not wish to be contacted in the future (eg via group e-mails). We categorize your requests as consent for the storage of your personal data for the purposes of maintaining this file unless you give us different instructions. Please ask questions about data protection and any requests for exercising your legal rights to the data controller at dpo@enaena.gr
