Inform in time by calling 210 684 74 51 or sending an e-mail to info@enaena.gr. You will be asked for the order code and invoicing details.
The continuation of the process can be done by contacting by phone or via email with the customer service department.
Please do not return products without first contacting us. Any defective, incorrect or unwanted products must be returned with an “Authorized Returns Number” – this number will be given to you either by email or by telephone by your customer service representative.
Alternatively, visit our, where once the condition of the product is checked, you will be informed about further information. Please provide the necessary documents.
Then, when you have the Return number, you send the product by courier. Pack the product you received carefully, and send it back to us along with the necessary documents (receipt, return slip, etc.). As our store receives hundreds of receipts every day, it would be useful to note in your parcel the Approved Return Number, so that we can serve you more immediately. We inform that the return costs are borne by the customer. In case products are returned with services that our company does not cooperate with and are required to pay shipping or other costs from us, the charge will not be accepted.
Attention: If the return / change conditions are not met, the product will be sent back to the sender at his own expense.
The consumer is liable for any reduction in the value of the goods only as a result of the management of the goods other than that which is necessary to determine the nature, characteristics and function of the goods. We are not responsible and we will not compensate the consumer nor will the withdrawal produce results in case the damage to the goods has been caused by the fault of the consumer or in case of use which exceeds what is necessary to determine the nature, characteristics and function of the goods.