Orders & Payments
How can I place an order?
Placing an order through our online store is quick and easy. Simply browse our products, add your favorites to your shopping cart, and follow the checkout steps. Enter your shipping details, select your preferred payment method, and complete your purchase.
Do I need to create an account to place an order?
No, you can complete your purchase as a guest without creating an account. Simply provide the necessary information for processing and delivering your order.
What payment methods do you accept?
At our online store, you can pay securely using a credit or debit card through Viva’s secure payment platform. Additional payment methods may also be available and will be displayed during checkout.
Can I cancel or modify my order?
If you wish to cancel or modify your order, please contact us as soon as possible at info@enaena.gr or +30 210 684 74 51. Orders can be canceled before they have been shipped. Once an order has been dispatched, additional charges may apply in accordance with our store policies.
Shipping & Delivery
Where do you deliver?
We ship our products throughout Greece and internationally, depending on the availability of shipping services and the applicable delivery terms.
How much does shipping cost?
We offer free shipping on orders over €100 within the Attica region. For orders below this amount, as well as deliveries to the rest of Greece or international destinations, shipping costs are calculated based on the delivery location and displayed during checkout.
How long will it take to receive my order?
Orders within Attica and throughout Greece are typically delivered within 1–2 business days, depending on product availability and the delivery location. International delivery times vary depending on the destination.
What should I do if I receive a damaged or incorrect product?
If you experience any issues with your order, please contact us at info@enaena.gr or +30 210 684 74 51. Include your order number and a description of the issue, and our team will guide you through the appropriate resolution process.
Returns & Customer Support
Can I return a product?
For online purchases, customers generally have the right to withdraw from their purchase within 14 calendar days of receiving their order, where applicable. Certain exceptions may apply to food products, depending on their nature and packaging condition. Please contact us before returning any items.
How can I contact customer support?
Our team is happy to assist you with any questions regarding our products or your orders. You can contact us by phone at +30 210 684 74 51 or by email at info@hellenicfields.gr.
Our Products
What products can I find at EnaEna?
At EnaEna, you will discover a carefully curated selection of authentic Greek products, including extra virgin olive oil, honey, aromatic herbs, and wild greens. Our mission is to showcase the richness of Greek nature by offering products known for their authentic flavors and exceptional quality.
Where do your products come from?
Our products originate from carefully selected regions of Greece, renowned for their agricultural heritage and unique local production characteristics. Our collection includes olive oil from Olympia, honey from Crete and the Peloponnese, and aromatic herbs from Andros and Mani.
What makes EnaEna extra virgin olive oil special?
EnaEna extra virgin olive oils highlight the distinctive characteristics of Greek olive oil production. Before bottling, the oils are filtered to remove natural sediments and bottled within a few weeks of harvesting, helping preserve their quality and unique flavor profiles.
Do you offer organic olive oil?
Yes, our collection includes organic extra virgin olive oil, such as Organic PGI Olympia. Explore our olive oil collection to discover the available varieties and packaging options.
What types of honey do you offer?
Our collection features selected varieties of Greek honey, including Cretan thyme honey, fir honey, and forest honey from the Peloponnese. Each variety has its own distinctive flavor and aroma, offering a unique tasting experience.
How should I store olive oil?
To maintain the quality of your olive oil, store it in a cool, dark place, away from direct sunlight and heat sources. Make sure the container is properly sealed after each use to minimize exposure to air.
Why does honey crystallize?
Crystallization is a natural process that may occur in honey and does not indicate spoilage or poor quality. The rate and extent of crystallization depend on the honey’s botanical origin and natural composition. If you prefer a more liquid consistency, you can gently warm the honey in a water bath, avoiding high temperatures.
How can I use EnaEna aromatic herbs?
EnaEna aromatic herbs are a wonderful addition to everyday cooking. Oregano is ideal for salads, meat dishes, and traditional Greek recipes, while thyme pairs beautifully with vegetables, roasted dishes, and sauces. Experiment with different combinations and discover your favorite flavors.
